Question 1

How does the 30-day trial work?

Accepted Answer

Create an account, complete email confirmation, sign the Business Associate Agreement, and verify your phone — under five minutes total. You then get 30 days of full Practice OS access: every feature on every plan, no usage limits, no credit card required. Your data is never deleted at trial end.

Question 2

How is billing calculated?

Accepted Answer

Each billable clinician is billed at the plan rate — $11/seat/mo for Essentials, $29/seat/mo for Starter, or $59/seat/mo for Professional. Non-clinical staff (admin, front desk, supervisors) are always free. There are no usage caps, no add-ons, and no overage charges — your bill is always just the plan rate times your billable clinicians.

Question 3

Is there a discount for annual billing?

Accepted Answer

Yes — pay annually and save approximately two months across all three tiers. Annual billing is invoiced once per year. Contact Ritaja Practice support to switch to annual billing at any time.

Question 4

Is Ritaja Practice HIPAA compliant?

Accepted Answer

Ritaja Practice is HIPAA-ready: all PHI is encrypted at rest and in transit, audit logs are maintained for every data access, and a signed BAA is required before PHI is stored. Identifying details never reach an AI model — chart assistants carry no name, date of birth or contact field, and free-text notes pass through a PHI scrubber first. Your data is never used to train models. Ritaja Practice is not a government certifier — we provide the tools; your practice maintains its own compliance program.

Question 5

What can clients do between sessions?

Accepted Answer

Clients get four suites their clinician enables: a DBT diary card with skills tracking and chain analysis, an ADHD focus module with routines and task starters, trauma regulation with window-of-tolerance check-ins and grounding, and a wellness hub with daily check-in, journal and CBT thought records. What they log returns to the clinician chart as trends, homework compliance and safety flags, so the session starts from what actually happened rather than from recall. Most practice management client portals cover scheduling, billing, messaging and intake forms only.

Question 6

Can Ritaja Practice generate referral and attendance letters?

Accepted Answer

Yes. Report templates — attendance letters and referral letters, with more being added — build from the chart rather than from a blank page. Each template splits into three kinds of section: facts such as dates, diagnostic codes, medication doses and instrument scores are interpolated straight from the record and never written by AI; narrative sections are drafted from the specific chart data that section declares; and some sections must be written by the clinician, where an untouched placeholder blocks signing. Identifying details are replaced with placeholders before any AI drafting and restored afterwards, so names never reach the model.

Question 7

Where do Ritaja Practice AI features process data?

Accepted Answer

AI runs on Azure OpenAI inside our own Azure tenant under a Microsoft Business Associate Agreement — not the public OpenAI API and not a third-party AI vendor. Session transcription uses Azure Speech in the same tenant, so there is no outside scribe. AI request logs record token counts only, never prompt or completion text. The full subprocessor list is published at ritajapractice.com/trust#subprocessors.

Question 8

Which plan includes AI session transcription?

Accepted Answer

AI note drafting is included on every plan, with a 1,000-character-per-note limit on Essentials and no per-note limit on Starter and above. The Professional plan adds the AI scribe (session transcription → structured note) and the adaptive AI treatment planner.

Feature	Essentials $11/seat	Starter $29/seat	Professional $59/seat
Clinical & documentation
Scheduling & calendar	✓	✓	✓
Unlimited clinical notes (SOAP, DAP, custom)	✓	✓	✓
Treatment plans	✓	✓	✓
Outcome measures & assessments (PHQ-9, GAD-7)	✓	✓	✓
AI note drafting Essentials: 1:1 sessions, limits apply	~	✓	✓
AI scribe — session transcription → note	—	—	✓
AI treatment planner (adaptive)	—	—	✓
Clinical intelligence (wellness, session prep, insights)	—	—	✓
Couples & relationship therapy AI notes & video: Professional+	✓	✓	✓
Group & family therapy AI notes & group video: Clinic Suite only	—	✓	✓
Client experience & portal
Client portal (intake, messaging, documents)	✓	✓	✓
Online booking & digital intake	✓	✓	✓
Secure messaging & email reminders	✓	✓	✓
Video telehealth (1:1, couples & group) Essentials: 1:1 only, limits apply	~	✓	✓
Portal AI+ (client-facing AI between sessions)	—	—	—
Revenue & billing
Invoicing & patient billing	✓	✓	✓
Insurance billing & claim submission	✓	✓	✓
Superbills	✓	✓	✓
ERA / EOB posting	✓	✓	✓
Clinic finance (expenses, P&L)	✓	✓	✓
Payroll & staff compensation tracking	—	—	✓
Operations & compliance
HIPAA BAA & encrypted PHI storage	✓	✓	✓
Audit log & staff activity tracking	✓	✓	✓
Staff MFA enforcement	✓	✓	✓
Free admin & front desk seats	✓	✓	✓
Supervision & co-signer workflows	✓	✓	✓
Multi-location support	✓	✓	✓
ePrescribe integration	—	✓	✓
AI documentation (BAA-covered, PHI-scrubbed)	✓	✓	✓

One price per clinician. Everything included.

Join as a founding practitioner

Designed by a psychologist who saw the problem firsthand

Pay per clinician, not per feature.

Essentials

Starter

Professional

Included with every plan

What we don’t charge extra for.

Priced to keep running, not to maximise.

See how the week actually went

DBT

ADHD focus

Trauma regulation

Wellness Hub

Everything you need, by tier

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Frequently asked questions